Privacy Policy

At Too Hot To Handle, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or services, you agree to the terms set out in this policy.

1. Information We Collect

We collect two types of information:

• Personal Information: This includes details such as your name, contact information (email, phone number), payment information, and any other information you provide to us directly through forms, inquiries, or interactions.

• Non-Personal Information: This includes data such as your IP address, browser type, device type, and website usage data, which we collect automatically through cookies and other tracking technologies to improve our website and services.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To provide our services: Process orders, respond to inquiries, and deliver the products or services you request.
• To communicate with you: Send marketing communications (unless you have opted out), updates, or information about our services and promotions.
• To improve our services and website: Understand user behavior, enhance website functionality, and provide a personalized experience.
• To comply with legal obligations: Meet our legal responsibilities and protect our business interests.

3. How We Protect Your Information

We implement physical, technical, and administrative security measures to protect your personal information from unauthorized access, misuse, or disclosure. All data is stored securely, and access is limited to authorized personnel only.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with third-party service providers who assist us in operating our business, such as payment processors, marketing platforms, and IT service providers. These third parties are bound by confidentiality agreements and are not permitted to use your data for their own purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience. Cookies help us analyze web traffic, improve functionality, and tailor content to your preferences. You can control cookie settings through your browser, but disabling cookies may affect your ability to fully use our website.

6. Accessing and Correcting Your Information

Under the Privacy Act 1988 (Cth), you have the right to request access to your personal information and request corrections if the information is inaccurate or incomplete. If you wish to access or correct your information, please contact us at [insert contact email].

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your data is no longer needed, we will take reasonable steps to securely destroy or de-identify it.

8. International Transfers of Data

If we transfer your personal information overseas, we will ensure that the recipient provides a similar level of protection to your personal data as required under Australian law or obtain your consent for the transfer.

9. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such information, please contact us immediately to have it removed.

10. Your Privacy Rights

In addition to the rights mentioned above, you also have the right to:

• Opt out of marketing communications: You can unsubscribe from our promotional emails at any time by clicking the “unsubscribe” link in the emails or by contacting us.
• Make a privacy complaint: If you have concerns about how we handle your personal information, please contact us. If you are not satisfied with how we resolve the matter, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Complaints and Enquiries

If you have any concerns or complaints regarding the way we handle your personal information, please contact us at:

Too Hot To Handle
Email: info@toohottohandle.com.au
Phone: 0480 005 425

If you are unsatisfied with how we handle your complaint, you have the right to contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised date will be updated. Please review the policy periodically to stay informed of any updates.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us using the information above.

Effective Date: 1/01/2025