FAQ | Too Hot to Handle
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Frequently Asked Questions

FAQ’s

Welcome to our FAQ section, where we address common queries about our heating and cooling services. Here, you’ll find information on our free on-site consultations, warranty coverage, job durations, service completion requirements, and our operating areas. Whether you’re curious about the installation process, post-installation support, or the types of systems we offer, we’ve got you covered.

Yes, we will never charge a call-out to inspect your property for new installations, just contact us with your heating and cooling needs, and we will offer you a quote that best suits your home/business.

If you ever have any issues after installation, please get in contact with us, we will attend and inspect the issue. If it is an issue with the unit or factory parts, we will organise a warranty call-out on your behalf, no need to worry about a thing. In the unlikely event it is a fault of our own we will sort it out on the spot if possible, otherwise we will organise materials to suit and will schedule in a time to return and fix the issue ASAP. We pride ourselves on our workmanship and our boys strive to do their best on every job but sometimes a mistake can be made, unfortunately we cannot be perfect, but we will always make amends.

Every home and business is a little different, as we aim to tailor heating and cooling to suit your residence, the length of a job can vary depending on a few factors, what unit is being installed, the size of your property, single-story residences or double-story/apartments, brand new install or changeovers (replacing existing units).

A general timeframe would be as follows:

  • For the install/relocation/changeover of a non-ducted system. 1 – 4 Hours
  • For the install/relocation/changeover of a ducted system ½ a day – 2 days.

Once we have provided a quote, we will let you know prior to your booking how long we believe it should take.

It is ideal for you to be there when our boys arrive, just to run through the job quickly with you present so you can clarify anything you’d like us to be aware of or change, however,  we are more than happy to accommodate you. We understand sometimes it can be hard to take time away from work or attend if it is a rental/holiday home or business. So long as we can organise access prior you can rest assured you will return home more than satisfied.

Get in contact with us early and we can take a look at your building plans/drawings to offer you the best options and unit locations for your new build.

Generally it is best for us to attend in stages:

  • Rough-in (frame up and roof on) to install internal units/ piping and electrical feeds.
  • Fit-off (plastered and painted) to install outlets/grilles/linears and controllers.
  • Commissioning (house fully built/power/gas connected to property) to install outdoor units/isolators and test system.

We are a Geelong-based company that operates all of Geelong and surrounding, all the way from Warrnambool and surrounding to West Melbourne, including Colac surrounding, Ballarat surround and the Bellarine Peninsula and surrounding. Just contact us for all your heating and cooling needs and we will get the ball rolling

Gas ducted heating is a very effective heating solution for your entire home. You can have LPG or Natural Gas systems, these units supply cycled heating throughout the home by way of ducts that run from the unit to outlets in your floor or ceiling, this air is drawn back through the system via a Return Air Grille in your wall or ceiling, which is optimally located somewhere central in your house. These units can be quite small and hidden away in the ceiling or down the dead side of the house or even in some circumstances under the floor where there is ample space.They are very quick to heat your home and provide an even warmth as all the air is pulled through rooms to the centrally located return air grille.

Reverse-cycle split systems are a two part system, an indoor unit and outdoor unit that cycle refrigerant from the compressor (outdoor unit) to the indoor unit via a looped pipework system that a fan (indoor unit) then blows air over to adjust the temperature of the space they are located. They can heat or cool by changing the direction the refrigerant flows through the pipework. This works best with your home’s windows and doors closed, keeping the opposing hot/cold weather outside.

These systems come in a variety of different forms, single-head split systems (one indoor connected to one outdoor unit), multi-head split systems (multiple indoor units that connect to a single outdoor unit, and can be run individually or at the same time), bulk-head split systems (split systems built into a bulkhead (you may have seen these in hotels, they generally just have a single linear grille on the wall that air is blown through and the unit is hidden behind plaster, cassette split systems (a multi-directional head unit that fits in the ceiling) and ducted reverse-cycle split systems (instead of a unit on the wall or in the ceiling you have ducts running to each room and the indoor unit in the roofspace or under the floor, it works much the same as a gas ducted heater in the sense that air is cycled throughout the home via a centrally located return air grille in the wall or ceiling) 

Get in contact with us and we can offer what will work best to suit your every need.

An evaporative cooler is a system that takes fresh air from outside and draws it through water-soaked pads in a unit on your roof, filtering and cooling the air, and then feeding it to each room or office by way of a duct system in your roof space. Evaporative coolers are forcing air into the house/office, which creates  positive air pressure and as such, it tries to find the easiest path back outside, think of a balloon filling up and then when you release the air, all the air tries to escape from the opening of the balloon. Similarly, for best efficiency you need to have doors/windows open. All of the cool, fresh air that is being fed into the home is trying to escape back outside so will find its way out through an opening in your doors and windows. If you want your living area cooled, as that’s where you are during the day you can open all the doors to your bedrooms, close all the windows and doors, and then open up windows/doors in the living area. All of the air being fed in will pull through the house and leave through the open windows/doors in the living area. The best thing about this is that you can manipulate the airflow to cool any space in your home/office.

A ducted refrigerated air conditioner is a “ducted reverse cycle split system”. Reverse-cycle split systems are a two part system, an indoor unit and outdoor unit that cycle refrigerant from the compressor (outdoor unit) to the indoor unit via a looped pipework system that a fan (indoor unit) then blows air over to adjust the temperature of the space they are located. They can heat or cool by changing the direction the refrigerant flows through the pipework.

Ducted reverse-cycle split systems (instead of a unit on the wall or in the ceiling you have ducts running to each room and the indoor unit in the roofspace or under the floor, it works much the same as a gas ducted heater in the sense that air is cycled throughout the home via a centrally located return air grille in the wall or ceiling) This works best with your home’s windows and doors closed, keeping the opposing hot/cold weather outside.